Refund & Cancellation Policy
Sam Finn Reports aims to provide fair customer service and resolve genuine problems promptly.
Our digital research reports are sold through Paddle, our Merchant of Record.
1. Payments and Refunds
Paddle handles payments, payment-related customer service, and refunds under its applicable Buyer Terms, Refund Policy, and consumer protection laws.
Customers may request a refund within 14 calendar days of purchase. Refund requests are reviewed by Paddle in accordance with its applicable policies and legal obligations. A refund request does not automatically guarantee approval.
For payment-related questions or refund requests, visit:
Paddle's Refund Policy:
2. Digital Reports and Withdrawal Rights
Research reports are supplied digitally as downloadable PDF files.
Customers retain any statutory withdrawal or cancellation rights available under applicable law.
For digital content, a statutory withdrawal right may be lost once delivery begins if all legally required conditions have been satisfied, including the customer's express prior consent and acknowledgment of the loss of that right where required.
Any applicable withdrawal right remains in force where those requirements have not been met.
Nothing in this policy limits mandatory consumer rights.
3. Report Delivery
After successful payment confirmation, purchased reports become available for download through the customer's My Account area.
If a report is not available or cannot be accessed, please contact:
We will investigate the issue and make reasonable efforts to restore access or provide the purchased report.
If the issue cannot be resolved, the customer may be entitled to a refund or another remedy under applicable law.
4. Errors and Defective Products
If a report contains a material error, is materially different from its description, or cannot be opened or accessed, please contact us.
We aim to correct genuine errors and resolve legitimate complaints fairly.
Depending on the circumstances, a resolution may include a corrected report, restored access, or assistance with a refund through Paddle.
A model estimate differing from subsequent market performance does not, by itself, mean that a report is defective.
5. Refund Abuse and Fraud
We reserve the right to investigate reasonable evidence of fraudulent refund claims or deliberate abuse of the purchase and refund process.
Repeated or serious misuse may result in restrictions on future purchases or account access, subject to applicable law.
Legitimate refund requests, consumer complaints, and lawful payment disputes are not considered abuse.
Paddle remains responsible for handling refunds and payment disputes under its applicable policies.
6. One-Time Purchases
Individual research reports are sold as one-time purchases and do not automatically renew.
There is no recurring subscription to cancel unless a separate subscription product is expressly offered.
7. Customer Support
For report delivery, access, or content-related problems:
contact@samfinnreports.com
For payment-related matters and refunds: